SCR’s Cyber Cell handles 123 missing phone complaints in a month

The Railway Protection Force has intensified its efforts under ‘Operation Amanat’ by effectively leveraging digital tools to trace and recover lost mobile phones

Hyderabad: The South Central Railway (SCR) RPF Cyber Cell has received and handled a total of 123 mobile phone missing complaints across the zone in the last one month.

The Railway Protection Force has intensified its efforts under ‘Operation Amanat’ by effectively leveraging digital tools to trace and recover lost mobile phones.

Railway officials said access to the Central Equipment Identity Register (CEIR) portal was granted to the RPF CyberCell in April this year.

The RPF is authorized to facilitate the recovery of lost devices only when the incident is reported and registered through ‘Rail Madad’ app, and no FIR has been lodged by the complainants in the case.

The CEIR portal, developed by the Department of Telecommunications, enables IMEI-based tracking and blocking of lost or stolen devices. However, it is the RPF’s dedicated Cyber Cell that has been driving the recovery operations across the zone.

The first complaint was registered from the Vijayawada Division. Since then, the RPF Cyber Cell has handled a total of 123 complaints across the zone.

In addition, Cyber Cell is currently coordinating with three users in possession of traced mobile phones, all of whom have agreed to return the devices within the week. These efforts are supported by structured follow-up and direct user engagement, reflecting the RPF’s proactive approach.

“With a strong focus on passenger welfare, the RPF Cyber Cell has become a key force in restoring stolen or misplaced property through digital intelligence, timely action, and inter-agency collaboration,” railway officials said.

Key achievements:

• 90 mobile phones have been blocked by Cyber Cell
• 29 devices traceability have been detected
• 03 mobile phones were recovered and returned to their owners.