Hyderabad: Route mobile partners with Billeasy to launch ticketing service for L&T Metro commuters

This initiative uses Rich Communication Services (RCS) and Google Wallet to allow commuters to effortlessly book e-tickets, store them in Google Wallet, and access them through multiple channels.

Hyderabad: Route Mobile Limited, a cloud communication platform service provider, has partnered with Billeasy E Solutions Private Limited, a Mumbai-based integration partner, to launch a unique ticketing experience for the L&T Metro Rail Hyderabad Ltd commuters.

This initiative leverages Rich Communication Services (RCS) and Google Wallet services to enable commuters to easily book e-tickets, save them in Google Wallet, and access them across multiple channels.

RCS messaging enables an interactive, conversational ticketing experience that replaces traditional SMS with advanced features like information cards, carousels, suggested replies, and app integrations. RCS allows commuters to book tickets directly from their default Android messaging app – Google Messages, eliminating the need to wait in long ticketing queues at stations or download additional apps.

To use this service, commuters need to simply scan the QR code and send a ‘Hi’ via RCS messaging on Google Messages to the official L&T Metro Rail Hyderabad’s handle. They are then guided to select their source, destination, and ticket type. They can complete the payment securely through options like UPI, with instant confirmation. Once booked, tickets are seamlessly stored in Google Wallet, making it easily accessible directly from their phone.

Currently available for Android users, this service is future-proofed to support iOS when Apple brings RCS support to India, the release added.